Shipping & Return Policy
Please allow 1-3 days for your order to be processed and shipped out. The shipping carrier we use is USPS and cannot ship to a PO Box. Strands of Lilac does not ship outside the US.
Strand of Lilac is not responsible for:
- Delays with shipping carriers.
- If package is shipped back to us due to an incorrectly entered address or an undeliverable address.
- Any damage to the package once in the carriers possession.
Pick up orders will be contacted via email when order is ready for pick up. You will then need to schedule a pick up day and time. You can only pick up during your scheduled day and time. If you can not make it you will need to contact Strands of Lilac via email 24 hrs before your scheduled day and time.
There is a 14-day return policy, which means you have 14 days after receiving your item(s) to request a return. All returns will be issued a store credit. The original shipping cost will not be refunded.
To be eligible for a return, your item(s) must be in the same condition that you received it, unwashed, unworn, free of any scents, are of deodorant and or makeup marks, and with tags still attached.
If your item(s) do not meet all of the criteria, please do not attempt to return, as you will be responsible to pay for shipping the item(s) back to you.
To start a return, you can contact us at email@example.com. If your return is accepted, you will be responsible for shipping the item(s) and the cost of the shipping to get the item(s) back to Strands of Lilac. Items sent back without first requesting a return will not be accepted.
Unfortunately, we cannot accept returns on final clearanced items.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Strands of Lilac checks all items for any damage or defective areas before shipping them out to you, but we know we are human and sometimes miss something. So please inspect your order when you receive it and if you find damage/defect clothing contact email@example.com with in 3 days of receiving you order. If we are not notified with in that time frame it will no longer qualify for a refund or exchange. You will need to include a picture of the damage/defect in your email and put "Damaged" in the subject line. Once your request is accepted a return label will be mail to you and you will then be able to send back the damaged item(s) and get an exchange. If we do not have the same item in stock you will be issued either a store credit.